Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
References to “we”, “us” or “our” are references to Toader Elena Maria PFA, CUI 33368123, Sos. Mihai Bravu 294, Bucharest, Romania, trading as www.pulsestudio.ro unless otherwise stated.
By agreeing to order a Product, you agree to be legally bound by these Terms and Conditions.
The contract between us and the Customer shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.
USER INFORMATION AND COPYRIGHT
Pulsestudio.ro is the property of Toader Elena Maria PFA, registered with the Trade Register under F40 / 2809/2014, CUI 33368123, address in Bucharest, Mihai Bravu Sos. 294. The domain Pulsestudio.ro together with the online shop, including enumeration, texts, images, graphics, buttons, programs, web graphics elements and related databases are managed by Toader Elena Maria PFA.
Toader Elena Maria PFA sells to the physical or legal customer the products presented on the site and receives from them their counter value. Pulsestudio.ro is constantly trying to maintain the accuracy of the information presented on the site. Rarely, omissions such as some specifications or the price of products may occur, which may be modified by the manufacturer without notice or may contain error handling.
Toader Elena Maria PFA reserves the right to make any changes to the site and its structure without the need for prior notice to users in this respect. Users can copy the content of the site into their own computer, but copyrighted content is not allowed to obtain beneficial materials. Also, posting or redistribution of any part of the Pulsestudio.ro site or its content may not be posted or redistributed unless there is written approval from the company for this.
Customer data Pulsestudio.ro is collected and kept secure in our internal systems. We collect information whenever a customer creates a new account or updates it when he visits the site when placing an order, opts for a newsletter, purchases online or participates in promotions or polls.
This information may include, but is not limited to, customer contact information (such as name and surname, e-mail address, delivery addresses and phone number) and personal card information. Pulsestudio.ro assumes responsibility for the privacy of the data provided. Please access the CONFIDENTIALITY POLICY for more details.
USE OF PERSONAL DATA
When placing an order on our site we use your data to process and track the order and to be able to contact you by email or telephone if we have any questions or questions about the order.
We keep records of all orders placed over time on Pulsestudio.ro, which we associate with the information you provide over the phone so that we optimize the services we offer.
When we offer contests, promotions or polls, it is possible that certain information is required to announce the winners or to meet promotional obligations. Under these circumstances, there is the option to receive emails from Pulsestudio.ro about our products, services, contests or promotions. You will be able to receive collections, communication campaigns and marketing campaigns only if you specifically express your desire to do so by registering in the newsletter box if you check the corresponding box in the order process or if you are participating in a contest that has as a community-building goal and you agree to receive information, with the possibility of requesting delisting at any time.
UPDATE OF PERSONAL DATA
For your information to be always accurate and up-to-date, it can be modified and completed by accessing your personal account created on Pulsestudio.ro
Since May 25, 2018, you have the right to be forgotten. Anyone who wants to stop storing information about contact details, past commands, or existence in a community database must ask us in writing.
how to order
While you browse our selection of product on our website, click on a product image, for more detailed information. To place your order, select the size number and quantity, then click ADD TO CART button. You have the option to continue shopping or to checkout. When you are ready to place the order, click the CHECKOUT button, which will take you to your shopping cart. Fill in the billing details and shipping address, select the method of payment, then click the PLACE ORDER button. Once you have submitted your order, we will receive an e-mail notification with all your details. One of our team members will contact you within 24 hours to confirm your order and provide more information regarding payment and delivery methods.
To further complement our services, we have now included the possibility to order per phone during our main service hours (Monday – Friday 10:00 am until 18:00 pm EET (UTC/GMT +2 hours). Please call us at +40 774 675 946 for assistance.
You also have the possibility to order online, with an e-mail to our address: firstname.lastname@example.org. You will be contacted within 24 hours via e-mail or via phone.
order confirmation & payment
After the customer places the order, we receive an email with the order information and contact details. We contact the customer to finalize the order.
AVAILABILITY OF PRODUCTS
Because collections are produced in limited editions and manually manufactured products takes long time, the articles listed on Pulsestudio.ro will be delivered to the customer within the available stock availability and according to the order in which they were received.
If one or more ordered products are not in stock, you will receive a notification by phone or via the email that will state the availability of the product, and you will decide whether to keep the product until the stock update or you will order another. Toader Elena Maria PFA will not ship a product other than the one ordered.
Made-to-measure products can not be returned unless they have manufacturing defects. Also, if a prepayment has been made for a product, it will not be refundable if the production process has started for the ordered product.
If the payment is made in advance and the selected products are no longer available and can not be made, the customer will be entitled to receive the money paid for the products in question. In all cases where the products can not be delivered, the customer will only be able to request the immediate return of the amoun already received by Toader Elena Maria PFA, but no other compensation.
In order to keep up-to-date with the availability of products in stock, after each order placed, a Pulsestudio.ro representative will contact you to confirm it.
Products participating in promotions are delivered within the existing stock limit, without the possibility of updating them.
Offline payment method: we give our customers the freedom to order now & pay later.
We take cash, bank transfers, wire transfers, PayPal and more.
Free standard shipping for all orders in European Union countries!
Enjoy free delivery not only in Romania, but within all European Union countries. There are no restrictions.
time of delivery:
Romania: 2 – 5 days
International: 8 – 10 days
shipping fees (rates may vary depending on weight):
- free standard shipping for all orders in European Union countries
- 15 EURO for shipping and handling anywhere else up to 1kg. Rates vary depending on weight.
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.
You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.
exchange and returns
Try your purchases in the comfort of your own home and if for any reason you wish to send them back, you have 30 days from the date of receival to make an exchange or a return.
PULSE wants you to love everything you purchase. If for some reason something isn’t right, please let us know so we can send you a different color, another size or an entirely different style.
Please make sure your items are returned new, unused and with all PULSE garment tags still attached. No soiled, worn or damaged items will be returned or exchanged.
Faulty products must be returned with receipt and are subject to manufacturer’s warranty and conditions. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team by emailing email@example.com if you have any further questions.
All custom-designed garments are non-refundable. If you request a customized garment, such as a new design, specific fabric we will not be able to take your order back as a return.
You can return your online order by filling up the return form here and we will send the courier to you, at your preferred day. The shipping costs of 10 RON, will fall into customer’s responsibility and will be paid at the pick-up. As soon as we receive the products we will transfer the costs for the returned items to the customer’s bank account. The refund will be visible within a couple of days (it may depend on the card company). Please allow maximum 5 days from the day you return your garments for the exchange/return to be processed.
International customers are required to e-mail or call us if they require any products to be sent back for an exchange or return.
The shipping method and implied costs of transportation fall into customer’s responsibility.
Please note that colors may vary slightly from those displayed on your monitor.
PULSE strives to ensure that you are satisfied with your purchases. If something isn’t right, let us know, and we’ll send you another color, a new size, or an entirely different style.
If you need help deciding what size you are please refer to our size guide.
made to measure & customized policy
To order your made-to-measure garment, select “CUSTOM” in the size section, before adding your item to cart. After placing your order, we will contact you to offer more details regarding this special service.
You can order items with new design or different fabric by e-mail at firstname.lastname@example.org. Personalized made-to-order garments, such as a new design, specific fabric will not be taken back as a return.
If you should not be satisfied with a personalized garment, please get in touch with us and let us know the reason so we can find the best possible solution in this situation.
We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.
Either you or we may terminate a Contract forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of two Business Days or more, in which event neither you nor we shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by you and not delivered).
The intellectual property rights in all software and content made available to you on or through this Site remain our property or that of our licensors and are protected by intellectual property laws and treaties around the world. All such rights are reserved by us and our licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Site nor may you use any such content in connection with any business or commercial enterprise.
Under law, your rights to privacy are protected.
When you create a PULSE account the personal information we collect may include your:
- Delivery Address
- E-mail Address
- Telephone Number
- Mobile Number
- Date of Birth
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased from PULSE
- To update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information
www.pulsestudio.ro will not sell or trade your personal information to any third party organizations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from www.pulsestudio.ro or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.
At certain times on our site you will be able to choose to join our customer base and receive information about our products, services and promotions. When you sign up for Pulsestudio.ro or update your account, when you log in, place an order, choose to receive our emails, shop online, participate in a contest, survey or promotion you will be automatically added to our database and you receive informative and / or promotional materials from us ONLY if you agree to this or you specifically request this.
If you no longer wish to receive information from Pulsestudio.ro, you can opt to disable this option at the bottom of the newsletter page, with a click on unsubscribe. Sending an email to email@example.com with the message “Unsubscribe from Pulsestudio.ro” can also do this.
YOUR ACCOUNT ONLINE
When you create an online account on Pulsestudio.ro, you will be warned to select a password. You can only retrieve personal data and the history of placed orders by entering the correct password that you chose to create your account. After providing the correct password, you can modify, add or delete your personal data at any time through the “My Account” page.
If you forget your initial password, you can ask to receive it by email with one click on “forgot your password and entering your email address. We do not disclose passwords through the phone or send them to a different address than the one used for registration.
Pulsestudio.ro and its partner companies have all rights in respect of the trademarks and trade names used. All these trademarks, names or models of clothing presented and all logos or associated images are registered and are owned by Toader Elena Maria PFA and under the protection of Romanian laws and treaties. Misused or abusive use is strictly forbidden and punishable under the law.
LINKS TO OTHER SITES
To maximize your shopping experience, Pulsestudio.ro may include links to partner sites. These sites may have their own security policies that you will want to consult. Pulsestudio.ro takes no responsibility for the security policies or the content of the partner sites.
POLICY ON COOKIES FILES
This Cookies Policy applies to all users of the www.pulsestudio.ro website.
The information below is intended to inform users about the placement, use and administration of cookies in the context of navigation on this Website.
We use the term “cookies” to refer to cookies and similar technologies through which information can be collected automatically.
Cookies are used to provide site users with a better browsing experience and services tailored to the needs and interests of each individual user, namely:
- Improving the use of the Website, including by identifying any errors that occur while it is being visited / used by users;
- Providing anonymous statistics on how this Website is used by PULSE Studio as the Site Owner;
- Anticipating possible services / goods that will be provided / made available to users through this Site, depending on the services / products accessed.
Cookies send valuable online feedback to the online platform on how this Website is used so that it can take action to make it more efficient and accessible to users. Thus, using cookies allows you to store certain settings / preferences set by users during browsing sessions (for example, the language in which the website is viewed).
- What are cookies?
An “Internet Cookie ” (also known as “cookie browser” or “HTTP cookie” or “cookie”) is a small file of letters and numbers that will be stored on your computer, other equipment of a user through which the Internet is accessed.
Cookies are installed by requesting a web server to a browser (eg Internet Explorer, Firefox, Chrome). Once installed cookies have a fixed lifetime, remaining “passive” in the sense that they do not contain software, viruses or spyware and will not access the information on the hard drive of the user whose device they have installed.
A cookie consists of two parts:
- The name and
- The content or the value of the cookie.
From a technical point of view, only the webserver that sent the cookie can access it again when a user returns to the webpage associated with that webserver.
There are the following categories of cookies:
- Session Cookies – A “session cookie” is a cookie that is automatically deleted when the user closes his browser.
- Persistent cookies – A “persistent cookie” is a cookie that remains stored in the user’s terminal until it reaches a certain expiration date (which may be in a few minutes, days, or a few years in the future).
- What is the lifetime of cookies?
Cookies are managed by the web servers. The life of a cookie may vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for one session (ie session cookies) and are no longer retained since the user leaves the website. Some cookies are retained and reused whenever the user returns to that web page (i.e. persistent cookies). However, cookies can be deleted by the user at any time through browser settings.
- What are cookies placed by third parties?
In addition to the cookies set up by the pulsestudio.ro platform, certain content sections on this website may be provided through third parties, ie not by our online platform, in which case these cookies are termed “third party cookies “.
These cookies may come from the following third parties: Google Analytics, Youtube, Facebook, Twitter, Linkedin.
- How cookies are used through the Website:
By using / visiting the Website, cookies may be placed for the following purposes:
- Web Page performance cookies;
- User analysis cookies;
- Cookies for geotargetting;
- Recording cookies;
- Cookies for advertising;
- Advertiser cookies;
- Performance cookies:
This type of cookies stores the preferences of the user’s Web page so that re-setting preferences for later Web page visits are no longer required.
- User analysis cookies
These cookies let us know if a particular user of the Website has previously visited / used the Site. These cookies are used for statistical purposes only.
- Cookies for geotargetting
These cookies are used by software that determines the country of origin of the user’s Web site. The same ads will be received regardless of the selected language.
- Cookies for registration
When you register on this site, cookies are generated that memorize this request. Servers use these cookies to show us the account you are registered with and if you have permission for a particular service. Also, using these cookies allows us to associate any comments posted on the Website with the username of the account used. If the “Keep me logged in” option is not selected, these cookies will be automatically deleted at the end of the browsing session.
- Cookies for advertising
These cookies allow a user to view an online ad, its type, and the time elapsed since the message was viewed. As such, such cookies are used to target online advertising. These cookies are anonymous, storing information about the viewed content, not about users.
- What type of information is stored and accessed through cookies?
Cookies store information in a small text file that allows for browser recognition. This Website recognizes the browser until the cookies expire or are deleted.
- Customize browser settings for cookies
If the computer or technical equipment used to navigate this Site is used by several people, the setting for deleting individual browsing data may be considered whenever the browser is closed.
- How can cookies be stopped?
Disabling and refusing to receive cookies can make this Website difficult to visit, resulting in limitations to its use. Users can configure their browser to reject cookies or to accept cookies from a particular website.
All modern browsers offer the ability to change cookie settings. These settings can be accessed, as a rule, in the “options” or “user preferences” menu of the user’s browser.
However, denying or disabling cookies does not mean you will not get online advertising – but it will not be adapted to your preferences and interests highlighted by your browsing behavior.
CHILD DATA SECURITY
Pulsestudio.ro is interested in protecting child data and does not collect information about children under the age of 16. We do not sell products to children under this age, and these are exclusively for sale to parents.
Pulsestudio.ro is very interested in protecting its clients’ data. However, the 100% guarantee of personal data is not always possible. You are the main actor in keeping data confidential. Due to accessing your personal data through your password, please do not disclose your password.
All misunderstandings between the client and Toader Elena Maria PFA will be settled amicably. If it is not possible to resolve disputes amicably, the parties will address the competent courts.
SAFETY POLICY UPDATES
In order to improve our services, we will update the security policy from time to time and the data collected at the time of the change will be under the protection of the existing security policy at the time of data collection. Pulsestudio.ro will notify customers of the updates made by posting them on the site, which is why we ask you to periodically check our security policy.
COMMENTS OR SUGGESTIONS
Any comments or suggestions regarding our present policy, our products or services, or questions that the Terms and Conditions did not answer, please send them to firstname.lastname@example.org.
The site, site tools, and software do not provide accurate operational warranties at any time at any time, to the extent required by applicable law, Toader Elena Maria PFA being relieved of liability for any complaints or complaints, and this may also be influenced by external factors related to the context and use of the user’s device.
Toader Elena Maria PFA does not guarantee that availability or features on the site may be error free, defects will be remedied, the server always operates in normal or non-virus parameters.
The Company does not warrant that the site, software or server utilities do not infringe the patent laws or other intellectual property rights of a person or legal entity, which is, in principle, undesirable.
Toader Elena Maria PFA does not warrant or make any representations regarding the use or the results of using this site, the tools on the site or the software in terms of their accuracy or authenticity. The device you use to access the Pulsestudio.ro site is your responsibility, and as a result, you will bear the full cost of all service, repair or repair work.
It is possible that the applicable law does not allow the exclusion of silent guarantees, so the exclusion may not apply to you.
Limitation of liability
Toader Elena Maria PFA shall not be liable under any conditions, including but not limited to negligence, for any indirect damages, special damages, damages for moral damages resulting from the use or inability to use site, site tools, or software, even if Toader Elena Maria PFA has been informed of the possibility of such damages.
It is possible that applicable law does not allow limitation or exclusion of liability for indirect damages, special damages, damages for moral damages, so the limit or exclusion mentioned may not apply to you. In this case, the total liability of Toader Elena Maria PFA to you for all damages, losses and disputes (whether contractual or non-contractual – including but not limited to negligence) will not exceed € 10.